Privacy Policy

This Privacy Policy explains how Continuas AI, Inc. (“Continuas,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website and services (the “Service”). Continuas is an AI follow-up engine for email: with your permission, it connects to your inbox, reads your conversations, and helps you send timely, well-written follow-ups. Because that means handling your email content, we’ve tried to keep this policy clear about what we do and don’t do with your data.

By using the Service, you agree to the collection and use of information in line with this policy.

1. Information We Collect

Information you provide

• Account details, name, email address, company, and password or single sign-on identifiers when you create an account.
• Billing information, processed by our payment provider; we do not store full card numbers on our servers.
• Communications, messages you send us through forms, email, or support requests.
• Writing samples, any examples you paste in to train your personal writing style.

Email and mailbox data

When you connect a Gmail or Outlook account, you authorize Continuas to access the email content, threads, metadata, and contacts needed to surface follow-ups and draft replies. We process this data solely to operate the Service for you.

Information collected automatically

• Usage data, features used, actions taken, and timestamps, used to operate and improve the Service.
• Device and log data, IP address, browser type, and similar technical details.
• Cookies, used to keep you signed in and understand product usage. You can control cookies through your browser settings.

2. How We Use Your Information

• Provide, maintain, and operate the Service, including reading threads, determining follow-up timing, and drafting messages in your voice.
• Personalize your experience, such as generating drafts that match your writing style.
• Process transactions and manage your subscription.
• Communicate with you about your account, updates, and support.
• Monitor, secure, troubleshoot, and improve the Service.
• Comply with legal obligations and enforce our terms.

3. How We Handle Your Email Content

Your email is used only to power your own follow-ups. Specifically:

• We do not sell your email content or personal information.
• We do not use your private email content to train shared or third-party AI models for other customers.
• Access is limited to what’s needed to operate the Service and to authorized personnel and systems.
• You can disconnect your inbox at any time, which stops further processing.

4. How We Share Information

We share information only as described here:

• Service providers (subprocessors), vendors who help us run the Service, such as cloud hosting, email platform APIs (Google, Microsoft), analytics, payment processing, and AI model providers, each bound by confidentiality and data-protection obligations.
• Legal and safety, when required by law, regulation, legal process, or to protect the rights, property, or safety of Continuas, our users, or others.
• Business transfers, in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.
• With your consent, when you direct us to share information.

5. Data Retention and Deletion

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data by contacting us at contact@continuas.ai. Some information may be retained where required by law or for legitimate business purposes.

6. Security

We use administrative, technical, and organizational measures designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. Residents of the EEA/UK (under GDPR) and California (under the CCPA/CPRA) may have additional rights, including the right not to receive discriminatory treatment for exercising them. To make a request, email contact@continuas.ai. We may need to verify your identity before acting.

8. International Data Transfers

We are based in the United States and may process and store information in the U.S. and other countries. Where required, we use appropriate safeguards for cross-border transfers.

9. Children’s Privacy

The Service is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance.

11. Contact Us

Questions about this policy or your data? Reach us at:

• Email: contact@continuas.ai
• Phone: 303-709-5348
• Mail: Continuas AI, Inc., 2319 South Foothill Drive, Suite 130, Salt Lake City, UT 84109